FAQ

What's our return policy?

We provide an exchange service for goods that are defective or damaged upon receipt. To initiate the exchange process, please contact us if you within 30 days of the purchase.

How long does it take for my order to be shipped?

We will ship out all orders within 2-3 business days.

When will i receive my order?

Orders shipped to Singapore typically arrive within 3-5 business days. Overseas delivery times vary based on distance and customs processing. Please email us for your tracking number and to check the status of your order.

How can i track my order?

We are able to provide you with your tracking number to track your order status. Kindly write in to us at info@asterisg.com with your order number and we will provide you with your tracking number.